Hotel & Luxury Valet
01Premium valet operations designed around the property, guest journey and service standards.
Arrival, Parking & Guest Mobility.Managed to a Higher Standard.
Eminent partners with hotels, luxury properties and complex parking environments to manage the moments guests experience first—and remember last.
Trusted in demanding hospitality environments.
Hyatt Hotels
Four SeasonsCanopy by Hilton
Fairmont HotelsStarwood HospitalityDelta HotelsHyatt Hotels
Four SeasonsCanopy by Hilton
Fairmont HotelsStarwood HospitalityDelta Hotels
Who we are
More than valet.
Eminent combines hospitality, parking operations, technology, training and management infrastructure to create exceptional arrival and departure experiences.
We don't simply staff parking operations. We build and manage operating systems designed around the property, the guest and the brand.
Our storyWhat we do
One operating partner.Multiple disciplines.
Parking Management
02End-to-end parking asset management including staffing, revenue controls, technology and reporting.
Guest Arrival & Departure
03Door, bell, valet and front-of-house coordination designed around the entire guest journey.
Event Operations
04Scalable valet and traffic management solutions for premium events and high-volume environments.
Executive Transportation
05Professionally managed transportation for hotels, executives and VIP guests.
Parking Technology & Analytics
06Technology integration, operational reporting, revenue management and performance analytics.
In motion
The arrival,up close.
First impressions are made in seconds. Our teams are trained, styled and directed so every arrival feels effortless — from the first greeting to the final departure.
Explore Our ServicesHow we operate
Hospitality is the experience.Operations make it possible.
People
Recruitment, leadership and property-specific staffing. We hire for hospitality instinct and build teams that belong inside your brand.
- Property-specific hiring profiles
- Supervisor and manager pipelines
- Retention and scheduling discipline
Operational intelligence
Operations you can measure.
Every operation generates information. We turn that information into better staffing, better service and better financial performance.
Average Retrieval Time
3m 42s
Network median, trailing quarter
Guest Service Score
4.87
Post-stay arrival rating
Plate Capture Rate
99.1%
Across LPR-enabled sites
Revenue Per Stall
+11%
Year over year, managed assets
Property experience
Built around the property.
Luxury Hotel
Montréal
A heritage property with a single-lane porte-cochère and rising arrival volume was averaging retrieval times well beyond brand standard.
- 24/7 Valet Operations
- Parking Management
- Guest Arrival
- Technology Integration
Mixed-Use Property
Toronto
Hotel, residential and office users shared one garage with no segmentation, producing revenue leakage and daily curb conflict.
- Parking Management
- Residential Valet
- Revenue Controls
- Analytics
Waterfront Resort
Vancouver
Seasonal demand swings made staffing either expensive or insufficient, and event nights overwhelmed a constrained site.
- Hotel Valet
- House Car Program
- Event Operations
- Training
0+Properties Served
0Markets
0+Vehicles Parked Yearly
0+Employees Trained
Markets
Built locally.Designed to scale.
Eminent Valet University
Better operations begin with better people.
Our internal learning and development platform prepares employees, supervisors and leaders to operate within demanding hospitality environments.
- Hospitality Fundamentals
- Luxury Service Standards
- Guest Communication
- Valet Operations
- Safety
- Leadership Development
- Property-Specific Training
- Certification
Why Eminent
Differentiation that shows up on property.
01
Hospitality DNA
Operations designed around the guest experience, not around headcount.
02
Property-Specific Operations
No two properties operate alike. Every program is written for the site it serves.
03
Training Infrastructure
Structured learning and certification through Eminent Valet University.
04
Management Discipline
Clear ownership, reporting lines and accountability at every level.
05
Technology Enabled
Modern parking and operational technology, selected and managed by us.
06
Data Driven
Continuous improvement informed by operational intelligence.
Contact
Let's talk about your operation.
Tell us about your property, parking operation or guest experience objectives.
Start a Conversation