Services Designed to Enhance The Guest Experience
Where other parking service companies are hands-off, we embrace a collaborative approach – attending your daily standups, understanding the true needs of your hotel, and staying one step ahead. We call it our True Partnership Philosophy, and it’s woven through every service we offer.
Frequently asked question
What insurance coverage do you provide for your valet services?
We understand the importance of ensuring that our clients are fully protected from any potential risks or liabilities.
That's why we carry $10+ million in garage and commercial insurance policies to cover any damages or incidents that may occur while providing our valet services.
This coverage gives our clients peace of mind and demonstrates our commitment to providing top-quality service with a focus on safety and security.
How do you train your valet attendants?
At Eminent Valet, we believe that well-trained valet attendants are essential to providing exceptional service to our clients.
Our valet attendants undergo a rigorous training program that includes both classroom instruction and hands-on experience.
Our proprietary training program covers a range of topics, including customer service, vehicle handling, safety procedures, and more.
How do you handle peak periods or special events?
Eminent Valet is equipped to handle peak periods and special events with our flexible staffing structures.
We have a large team of trained valet attendants and can bring in additional staff as needed to ensure a smooth and efficient operation.
We also conduct thorough planning and logistics to anticipate and prepare for any potential challenges during peak periods or special events.
How do you ensure security of guests' vehicles?
Eminent Valet has a comprehensive security protocol in place to ensure the safety and security of our guests' vehicles.
This includes background checks and rigorous training for our valet attendants, as well as the implementation of cutting-edge security technology such as CCTV and license plate recognition systems.
We also have strict key management procedures and perform regular vehicle inspections to ensure that each vehicle is returned to the rightful owner in the same condition as when it was received.
How do you handle customer complaints or issues?
Eminent Valet takes customer complaints and issues very seriously, and we have a well-established protocol in place to address and resolve them promptly.
Our valet attendants are trained to handle any issues that may arise on-site, and we also have a dedicated customer service team available 24/7 to address any further concerns.
We document and investigate every complaint or issue, and take appropriate action to prevent similar incidents from occurring in the future. Our ultimate goal is to ensure that our clients and their guests have a seamless and stress-free valet parking experience